Intuit Green Snapshot Support

 

Frequently Asked Questions for Support

What if I don’t have QuickBooks?

Is there a demonstration file that I can use?

How do I get started?

How do I find the application when I want to use it again

What are the system requirements to run this application and where can I download them?

Does this application work with QuickBooks Online?

Will this application work with Safari, Firefox, or Chrome?

The application is asking to give QuickBooks Connector access to my QuickBooks data.  Is it going to change my data?

How do I give QuickBooks Connector access to my QuickBooks data if QuickBooks does not ask me if I want to grant access automatically

I hit the back browser and navigated away from my application.  What happened?

How can I save my information in Intuit Green Snapshot?

When I try to load the application, it looks stuck at 100% matches ready.  What should I do? 

 

 

 

Need more help?  Email green@intuit.com and we’ll do our best to answer your questions. 

 

 

1.   What if I don’t have QuickBooks
You can get instructions for downloading a copy of QuickBooks and using a demonstration file by clicking here.

2.   Is there a demonstration file that I can use?
You can download and get instructions for using a demonstration file by clicking here.

3.   How do I get started?

To get started, you’ll need an Intuit Workplace account, and QuickBooks Desktop and Internet Explorer open on the computer you are working on. 

You’ll first need to create a Workplace account if you don’t have one yet.  If you do have a Workplace account, simply log in and confirm that you would like to sign up for free Intuit Green Snapshot. 
Then, follow the instructions to give the web application access to read your QuickBooks data.  Intuit Green Snapshot will then read your data, and then analyze your expenses to give you a picture of the impact your business has on the environment, and recommendations to help you save money from being greener.

 

4.   How do I find the application when I want to use it again?

Go to greensnapshot.homestead.com, and you can log in from the “login” button on the top right of the screen.

 

5.   What are the system requirements to run this application and where can I download them?

·        Internet Explorer 6.0 or higher      Download now

·        Adobe Flash Player 9 or higher      Download now

·        Javascripts enabled

o   In Internet Explorer, go to Tools, Internet Options, and Security.  Then scroll down to make sure the box to enable Javascripts is checked). 

 

6.   Does this application work with QuickBooks Online?

No, this application currently only works for QuickBooks Desktop.  We are continuously working to develop and expand the product and hope to make it available for users of QuickBooks Online. 

 

7.   Will this application work with Safari, Firefox, or Chrome?

No, this application currently only works for Internet Explorer on Windows. 

 

8.   The application is asking to give QuickBooks Connector access to my QuickBooks data.  Is it going to change my data? 

No, the QuickBooks Connector for Intuit Green Snapshot only reads your QuickBooks expense information.  It does not change your QuickBooks data in any way.

 

9.   How do I give QuickBooks Connector access to my QuickBooks data if QuickBooks does not ask me if I want to grant access automatically?

 

10.             I hit the back browser and navigated away from my application.  What happened?

The back browser in the application does not work in the same way as the back button on your browser.  To navigate in the application, click the tabs on the menu bar to see the different sections for “Overview”, “Savings”, “Footprint Details”, and “Green Profile.” 

 

11.             How can I save my information in Intuit Green Snapshot? 
Currently, the actions you select are not saved in Intuit Green Snapshot

12.             When I try to load the application, it looks stuck at 100% matches ready.  What should I do? 

Try hitting “refresh” on your Internet Explorer web browser.  If this does not work, email green@intuit.com.